Nancy J. Friedman

Identifiers

Open LibraryOL592884A

Top Subjects

Customer services (3)
Telephone etiquette (2)
Telephone in business (2)
Business / Economics / Finance (2)
Computers / General (2)
United States (1)
Case studies (1)

Books by Nancy J. Friedman

Total count: 6

Telephone skills from A to Zthe Telephone "Doctor" phone book

Crisp Publications1995-01-01
Customer service nightmares100 tales of the worst experiences possible, and how they could have been fixed

Crisp Publications1998-01-01
10 kelalim le-shimush yaʻil ba-ṭelefon

Or ʻam1998-01-01
CrispCustomer Service Nightmares (Crisp Professional Series)1 edition

Crisp Learning1998-07-31
Crisp: Telemarketing Tips from A to ZHow to Make Every Call a Winner! (Crisp Fifty-Minute Series)1 edition

Crisp Learning2001-01-15
How to get your customers swearing by you, not at youtelephone doctor's guide to customer service training

HRD Press2008-01-01