Books by T. Scott Gross
Total count: 11
How to get what you want from almost anybodyMasterMedia1992-01-01
Leading your positively outrageous service teamMasterMedia Ltd.1994-01-01
Outrageousguilt-free selling, unforgettable serviceOakhill Press1996-01-01
Borrowed dreamsthe roughest, toughest jobs on the planet-- and what I learned from working themOur Time Press1999-01-01
Micro brandingbuild a powerful personal brand and beat your competitionLeading Authorities Press2001-01-01
Why service stinks-- and exactly what to do about it!Brand: Kaplan Business2003-01-01
When customers talk--turn what they tell you into salesDearborn Trade Pub.2005-01-01
InvisibleHow Millennials Are Changing the Way We SellTriple Nickel Press2012-01-01