Robert W. Lucas

Also known as

Robert, W. Lucas

Identifiers

Open LibraryOL452318A

Top Subjects

Customer services (6)
Employees -- Training of (2)
Customer relations (2)
Training (2)
Interpersonal communication (2)
Business & Economics (2)
Supervisors -- Training of (1)

Books by Robert W. Lucas

Total count: 20

Training skills for supervisors

McGraw-Hill1994-01-01
Coaching skillsa guide for supervisors

Irwin Professional Pub./Mirror Press1994-01-01
Effective interpersonal relationships

Irwin Professional Pub./Mirror Press1994-01-01
Job strategies for new employees1st ed.

American Media Pub.1996-01-01
Customer serviceskills and concepts for business

Irwin1996-01-01
The Big Book of Flip Charts

McGraw-Hill1999-08-26
How to be a great call center representative

American Management Association2001-01-01
Instructor's Annotated Edition Customer Service Skills & Concepts for Success 2nd Edition

Schools2002-01-01
Customer servicebuilding successful skills for the twenty-first century3rd ed.

McGraw-Hill2005-01-01
People Strategies For Trainers176 Tips And Techniques For Dealing With Difficult Classroom Situations

AMACOM/American Management Association2005-06-30
The Creative Training Idea Book

Amacom2006-09-22
Creative Learning

John Wiley & Sons, Ltd.2007-01-01
Training Workshop EssentialsDesigning, Developing, and Delivering Learning Events That Get Results

Wiley & Sons, Incorporated, John2009-01-01
Brain-Based Training Tips

American Society for Training & Development2010-01-01
Energize your trainingcreative techniques to engage learners

ASTD Press2010-01-01
Please every customerdelivering stellar customer service across cultures

McGraw-Hill2011-01-01
Customer serviceskills for success5th ed.

McGraw-Hill2012-01-01
Customer Service Skills for Success

McGraw-Hill Higher Education2014-01-01
Connect Access Card for Customer Service

McGraw-Hill Education2018-01-01
Loose Leaf for Customer ServiceSkills for Success

McGraw-Hill Education2018-01-01