Andrew Hiles

Identifiers

Open LibraryOL714769A

Top Subjects

Business (5)
Specification writing (1)
Computer service industry -- Specifications (1)
Total quality management (1)
Service-level agreements (1)
Service industries -- Cost control (1)
Service industries -- Quality control (1)

Books by Andrew Hiles

Total count: 16

The complete guide to IT service level agreementsmatching service quality to business needs

Elsevier Advanced Technology1991-01-01
Service level agreementsmeasuring cost and quality in service relationships1st ed.

Chapman & Hall1993-01-01
Definitive Handbook of Business Continuity Management

Wiley & Sons, Incorporated, John2000-01-01
Business ContinuityBest Practices2000 edition

Rothstein Associates2000-06-10
BCM Framework CD-ROM for Business Continuity Management (Business Continuity Management Series)2000 edition

Rothstein Associates2000-09-01
Help Desk Framework CD-ROMHow to Win and Keep Your Customers

Rothstein Associates Inc2000-10-01
E-Business Service Level AgreementsStrategies for Service Providers, E-Commerce and Outsourcing

Rothstein Associates2002-01-24
Enterprise Risk Assessment and Business Impact AnalysisBest Practices

Rothstein Associates2002-03-13
Business Continuity Management FrameworkSecond Edition

Rothstein Associates Inc.2005-08-01
The Definitive Handbook of Business Continuity Management

John Wiley & Sons, Ltd.2008-01-01
The definitive handbook of business continuity management3rd ed.

Wiley2010-01-01
Reputation ManagementBuilding and Protecting Your Company's Profile in a Digital World

Bloomsbury Publishing Plc2011-01-01
Business Continuity ManagementGlobal Best Practices

Rothstein Associates, Incorporated2014-01-01
Service Level Agreements by Andrew Hiles, Hon FBCI, EloSCMA Rothstein Publishing Collection

Rothstein Associates, Incorporated2016-01-01
Creating and Maintaining Resilient Supply Chains

Rothstein Associates, Incorporated2016-01-01
Creating a Customer-Focused Help DeskHow to Win and Keep Your Customers

Rothstein Associates, Incorporated2016-01-01