Call center agents

Lives on the Line: How the Philippines Became the World's Call Center Capital

Jeffrey J. Sallaz

The language of outsourced call centers: a corpus-based study of cross-cultural interaction

Eric Friginal.

Smiling Down The Line Infoservice Work In The Global Economy

Bob Russell

Neutral Accent: How Language, Labor, and Life Become Global

A. Aneesh

Economic and security concerns in tourism and commerce: H.R. 3232 and H.R. 1776 : hearing before the Subcommittee on Commerce, Trade, and Consumer Protection of the Committee on Energy and Commerce, House of Representatives, One Hundred Tenth Congress, second session, September 11, 2008

United States. Congress. House. Committee on Energy and Commerce. Subcommittee on Commerce, Trade, and Consumer Protection

Generazioni precarie: formazione e lavoro nella realtà dei call center

Pietro Maltese ; introduzione di Marisa Marino

The thing on the shore

Tom Fletcher

İnatçı Köstebek: Çağrı Merkezlerinde Gençlik, Sınıf ve Direniş

Gamze Yücesan-Özdemir

Bollywood diaries: Bôlīvuḍa dāyarīja

Zee Studios in association with Rehab Pictures present ; produced by Dr. Sattar Diwan ; written & directed by K.D. Satyam

Working the Phones: Control and Resistance in Call Centres

Jamie Woodcock