Cliënten

Helping Clients Forgive: An Empirical Guide for Resolving Anger and Restoring Hope

Robert D. Enright, Richard P. Fitzgibbons

Modern social work theory

Malcolm Payne.

A passion for excellence: the leadership difference

Tom Peters, Nancy Austin.

Building Great Customer Experiences: Revised Edition

John Ivens, Colin Shaw

Loyalty rules!: how today's leaders build lasting relationships

Frederick F. Reichheld.

Von der Macht in der helfenden Beziehung: sozialethische Überlegungen zur Praxis sozialen Helfens

Ekkehard Börsch.

Collaborating with customers to innovate: conceiving and marketing products in the networking age

Emanuela Prandelli, Mohanbir Sawhney and Gianmario Verona.

Mondige klanten: twee methoden om de stem van cliënten beter te horen

[coördinatie: Thomas Hofmans ; tekst: Hannie Dekker ; eindred.: Nico de Boer]

Breach of trust: sexual exploitation by health care professionals and clergy

edited by John C. Gonsiorek.

De overheid als klant

mr. drs. Ireen Boon ; eindredactie: Nanda van Dijk