Author

Publication

2007 - Facet, London, England

Language

English

Word Count

35,000 words, Guess

Page Count

140 pages

Identifiers

and 3 more

Classifications

  • DDC023.9
  • LCCZ
  • LCCZ682 .P33 2007
and 1 more
  • LCCZ682 .P36 2007

Description

"This book defines clearly what should and should not be tolerated in a healthy and safe working environment, and introduces the reporting procedures and communication skills leading to conflict resolution, enabling both employees and managers to consider situations consistently, based on risk assessment previously carried out." "Also included are case studies, a glossary of health and safety terms, and sources of further information, including relevant legislation. This book is essential reading for employees at all levels, and also for managers, team leaders, supervisors, personnel and human resources staff, complaints officers, union officers and anyone else in the information organization who may be called upon to deal with people."--Jacket.

Subjects

Other Editions

  • Managing stress and conflict in librariesFacet2007-01-01

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