Delivering knock your socks off service
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Author
Contributions
- Williamson, Bobette Hayes - Contributor
- Performance Research Associates - Contributor
Publication
2001 - American Management Association, New York, N.Y, New York (State)
Language
English
Word Count
0 words, Guess
Page Count
0 pages
Identifiers
- Internet Archivedeliveringknocky0000zemk
- ISBN-100761215255
- ISBN-101283688689
- ISBN-100761213392
- ISBN-139780761215257
and 4 more
- ISBN-139781283688680
- ISBN-139780761213390
- OCLC Control Number243596157
- Open LibraryOL37803626M
Classifications
- DDC658.8/12/07
- LCCHF5415.5 .Z46 2001b
Description
Create a service advantage with the help of customer service guru Ron Zemke. In practical, easy-to-follow steps, learn trusted techniques and positive approaches that will inspire you to believe in the value of customer care and give you the skills and style to deliver it. This book takes these winning concepts to a new level with interactive features that enable you to turn the Knock Your Socks Off Service advantage to a competitive advantage in your own workplace. You will learn how to: See things from the customer's point of view Meet customer expectations and satisfy their needs Create.
Subjects
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