Managing customer expectations of service quality: does it make a difference?
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Author
Contributions
- Carnana, Albert. - Contributor
- Money, Arthur, 1941- - Contributor
- Henley Management College. - Contributor
Publication
1994 - The Management College, Henley, United Kingdom
Language
English
Word Count
0 words, Guess
Page Count
0 pages
Identifiers
- Open LibraryOL16549618M
Classifications
- DDC658.812
Subjects
Series Statement
- Henley working paper -- 4/94
- Working paper series / Henley Management College -- 4/94
- Working paper series -- 4/94.
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