Publication

2002 - Jossey-Bass, San Francisco, CA

Language

English

Word Count

72,250 words, Guess

Page Count

289 pages

Identifiers

  • ISBN-139780787949990
  • ISBN-10078794999X
  • Goodreads1772693
  • Library of Congress Control Number2003005632
  • OCLC Control Number52464643
and 2 more
  • Better World Books9780787949990
  • Open LibraryOL22542212M

Classifications

  • LCCHD
  • LCCHD58.9 .P65 2003
  • LCCJF1525

Description

In recent years, a commitment to increased accountability and improved performance has become essential in both governmental agencies and nonprofit organizations. To help managers and executives in their ongoing quest for greater accountability and improved performance Theodore H. Poister, offers a comprehensive resource for designing and implementing effective performance measurement systems at the agency level. The ideas, tools, and processes in this vital resource will help organizations develop measurement systems to support such results-oriented management approaches as strategic management, results-based budgeting, performance management, process improvement, performance contracting, and employee incentive systems. Using this book as a guide, public and nonprofit organizations can accurately measure outputs, efficiency, productivity, effectiveness, service quality, and customer satisfaction, and use the resulting data to strengthen decision-making and improve agency and program performance.

Subjects

Topics

PerformanceMeasurementHd58.9 .p65 2003Public administrationNonprofit organizationsPerformance--measurementOrganizational effectiveness

Other Editions

  • Measuring performance in public and nonprofit organizationsJossey-Bass2002-01-01

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