On the reliability and validity of the SERVQUAL Instrument
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Author
Publication
1996 - Henley Management College, Henley-on-Thames, United Kingdom
Language
English
Word Count
7,500 words, Guess
Page Count
30 pages
Identifiers
- ISBN-10189786678X
- ISBN-139781897866788
- Goodreads4087639
- Open LibraryOL17366042M
Subjects
Series Statement
- Henley working paper series -- 9530
Other Editions
- On the reliability and validity of the SERVQUAL Instrument
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