The Nordstrom way
the inside story of America's #1 customer service company
2nd ed
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Contributions
- McCarthy, Patrick - Contributor
Publication
1999 - Wiley, New York, New York (State)
Language
English
Word Count
64,000 words, Guess
Page Count
256 pages
Identifiers
- Open LibraryOL16957929M
- ISBN-100471354864
- OCLC Control Number45729210
- OCLC Control Number41278363
- OCLC Control Numbernordstromwayinsi00robe_0
and 3 more
- Library of Congress Control Number99015649
- LibraryThing494781
- Goodreads72723
Classifications
- LCCHF5415.5 .S627 2000eb
Description
"What makes Nordstrom so special? What, exactly, does this retail giant do that so clearly distinguishes it from the competition? How does the Nordstrom customer service culture work? And, most important, what lessons can industry learn from Nordstrom's example?". "In The Nordstrom Way, the authors isolate practical lessons that teach how to better respond to customers' needs so they'll keep coming back to you, including: valuing the nobility of good service; finding and bonding with customers; serving and keeping those customers; giving frontline people the freedom to make decisions.". "Packed with examples of excellent customer service, The Nordstrom Way offers a fresh behind-the-scenes look that provides lessons on how to find and focus on customer needs, follow-up, and customer satisfaction."--BOOK JACKET.
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Other Editions
- The Nordstrom way: the inside story of America's #1 customer service company
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