Publication

2000-10-01 - Financial Times Management

Language

English

Word Count

54,000 words, Guess

Page Count

216 pages

Physical Format

Paperback

Identifiers

and 2 more
  • Library of Congress Control Number00050299
  • Goodreads2334927

Classifications

  • LCCHF5415.1265 .O25 2001
  • LCCHF5415.1265.O25 2000

Description

This second edition has been thoroughly revised and updated. New features include extra material on e-commerce, customer retention, sales-force automation and loyalty. A Website linked to the book guides students to other relevant sites.

Subjects

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