Front-line staff perspectives on opportunities for improving the safety and efficiency of hospital work systems
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Author
Contributions
- Singer, Sara J. - Contributor
- Hayes, Jennifer E. - Contributor
- Falwell, Alyson A. - Contributor
- Harvard Business School. Division of Research - Contributor
Publication
2007 - Division of Research, Harvard Business School, Boston, Massachusetts
Language
English
Word Count
7,500 words, Guess
Page Count
30 pages
Identifiers
- OCLC Control Number182946237
- Open LibraryOL48011491M
Description
Our study suggests an underutilized strategy for improving patient safety and staff efficiency: leveraging frontline staff experiences with work systems to identify and remove operational failures. In contrast to the perceived tradeoff between safety and efficiency, fixing operational failures can yield benefits for both. Thus, prioritizing improvement of work systems in general, rather than focusing more narrowly on specific clinical conditions, can increase safety and efficiency of hospitals.
Subjects
Series Statement
- Working paper / Division of Research, Harvard Business School -- 08-015
- Working paper (Harvard Business School. Division of Research) -- 08-015
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