Contributions

  • Singer, Sara J. - Contributor
  • Hayes, Jennifer E. - Contributor
  • Falwell, Alyson A. - Contributor
  • Harvard Business School. Division of Research - Contributor

Publication

2007 - Division of Research, Harvard Business School, Boston, Massachusetts

Language

English

Word Count

7,500 words, Guess

Page Count

30 pages

Identifiers

Description

Our study suggests an underutilized strategy for improving patient safety and staff efficiency: leveraging frontline staff experiences with work systems to identify and remove operational failures. In contrast to the perceived tradeoff between safety and efficiency, fixing operational failures can yield benefits for both. Thus, prioritizing improvement of work systems in general, rather than focusing more narrowly on specific clinical conditions, can increase safety and efficiency of hospitals.

Subjects

Series Statement

  • Working paper / Division of Research, Harvard Business School -- 08-015
  • Working paper (Harvard Business School. Division of Research) -- 08-015

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