Everyday Heroes of the Quality Movement

Description

"What does it take to make radical or even small-but-crucial changes in an organization's efficiency? Who examines old habits, tries out new systems, and takes the inevitable flack? Everyday Heroes of the Quality Movement addresses these issues in a book that is both a practical manual of process improvement and a sympathetic tribute to the people who make it happen. Readers will find their own working lives reflected here." "Based on the late Dr. Perry Gluckman's personal experience as a consultant implementing the theories of W. Edwards Deming, Everyday Heroes of the Quality Movement lets you into the lives of six people who put themselves on the front line of the battle for quality improvement. The stories tell real experiences of people who work in America's companies, from top executives to line workers. What they have in common is the courage to imagine a better working world and the fortitude to put themselves out on a limb to achieve it."--BOOK JACKET.

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