Contributions

  • Kettner, Peter M., 1936- - Contributor

Publication

1996 - Sage Publications, Thousand Oaks, California

Language

English

Word Count

34,750 words, Guess

Page Count

139 pages

Identifiers

and 2 more
  • LibraryThing2389710
  • Goodreads77325

Classifications

  • DDC362/.068/4
  • LCCHV11 .M3494 1996

Description

Government and nongovernment human service providers are under increasing pressure to demonstrate that their programs work. As stakeholders demand accountability, providers are turning to performance measurement as a way of demonstrating the efficiency, quality, and effectiveness of their programs. Measuring the Performance of Human Service Programs examines the reasons why performance measurement is rapidly becoming an essential component of human service management today. The authors explain in detail how to measure and assess programs with special emphasis on the various types of outcome measures, including numeric accounts, standardized measures, level of functioning scales, and client satisfaction. As a special feature, the authors include a detailed case study with exercises to illustrate the book's concepts. . Offering guidance on how to assess client outcomes, this comprehensive volume will be ideal for social work researchers and administrators.

Subjects

Series Statement

  • Sage human services guides ;

Other Editions

  • Measuring the performance of human service programsSage Publications1996-01-01

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