Dealing with difficult people
Rev. 1st ed.
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Identifiers
- Internet Archivedealingwithdiffi00lill_837
- ISBN-139780749456603
- ISBN-100749456604
- Library of Congress Control Number2009036744
- OCLC Control Number435967605
and 1 more
- Open LibraryOL23697806M
Classifications
- DDC650.1/3
- LCCHF5548.8 .L493 2010
Description
Dealing with Difficult People looks at difficult behavior - what drives it and how to cope with it. Issues Roy Lilley discusses include: recognizing the seven types of difficult person, handling aggressive people, handling conflict, motivating lazy colleagues, dealing with difficult customers, and handling complaints.
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Other Editions
- Dealing with difficult people
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