Quality Management in the Service Industry
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Publication
1991-02-01 - Ellis Horwood Ltd
Language
English
Word Count
44,500 words, Guess
Page Count
178 pages
Physical Format
Hardcover
Identifiers
- Open LibraryOL9532142M
- ISBN-139780137471485
- ISBN-100137471483
- OCLC Control Number22490658
- OCLC Control Numberqualitymanagemen0000steb_s7u0
and 1 more
- Library of Congress Control Number90048749
Classifications
- LCCHD9980.5 .S75 1990
Description
Although quality management originated in the manufacturing industry, most of the techniques are equally applicable to service organizations. This book covers profitability and efficiency, quality costs and the development of a quality system, as well as itemizing the main elements of such a system. Users from all areas of the service industry will find it invaluable. Other topics covered include a look at the need for documentation, the why, how and wherefore of audits and a discussion of quality circles and problem solving techniques.
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