Author

Contributions

  • Zingermans (Restaurant) - Contributor

Publication

2004 - Hyperion, New York, NY, New York (State)

Language

English

Word Count

32,250 words, Guess

Page Count

129 pages

Identifiers

and 3 more
  • Library of Congress Control Number2004113527
  • Goodreads1007794
  • LibraryThing1017434

Classifications

  • DDC658.8/12
  • LCCHF5415.5 .W445 2004

Description

"Do you really need another book on customer service? There are hundreds you could choose from, and you've probably read at least a dozen. Why should you take advice from a deli with a funny name in Ann Arbor, Michigan? Because the way Zingerman's teaches service is different, better, and more successful than the way others do it. Because while most customer-service books give you philosophy and theory, Zingerman's tells you exactly what to do and exactly how to do it. Because one of Zingerman's founding partners, Ari Weinzweig, has distilled the most important facts about effective customer service into concise and snappy formulas that are easy for you and the people who work with you to remember and use. Do you really need another book on customer service? Yes! But after you read this one, you won't. Book jacket."--Jacket.

Subjects

Other Editions

  • Zingerman's guide to giving great serviceHyperion2004-01-01

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