Managerial competence within the hospitality and tourism service industries

Description

"This timely book examines cross-cultural managerial communication competence and its application within the service industry. Focusing particularly on the hospitality and tourism industry, John Saee examines the cross-cultural implications of competence across all managerial functions: planning, workplace communication, recruitment/promotion, induction, training, supervision, industrial relations, management of change, customer service, financial management and marketing." "This is the first detailed study - at a national level - of current psychological and sociological theories of intercultural communication, linked to an investigation of the management of cultural diversity in the workplace within a multicultural society, a study which has global implications. This cutting-edge research advances new modalities of best practice on managerial competence which can be equally applied to all other industries around the world confronted with cultural diversity in the workplace."--Jacket.

Subjects

Series Statement

• Routledge advances in management and business studies -- 31.

Other Editions

• Managerial competence within the hospitality and tourism service industries: global cultural contextual analysisRoutledge2006-01-01
• Managerial Competence Within the Hospitality and Tourism Service IndustriesTaylor & Francis Group2006-01-01
• Managerial Competence Within the Hospitality and Tourism Service IndustriesTaylor & Francis Group2006-01-01
• Managerial Competence Within the Hospitality and Tourism Service IndustriesTaylor & Francis Group2006-01-01
• Managerial Competence Within the Hospitality and Tourism Service IndustriesTaylor & Francis Group2006-01-01
• Managerial Competence Within the Hospitality and Tourism Service IndustriesTaylor & Francis Group2006-01-01