Contributions

  • Thorsten Hennig-Thurau (Editor) - Contributor
  • Ursula Hansen (Editor) - Contributor

Publication

2000-03-15 - Springer

Language

English

Word Count

114,750 words, Guess

Page Count

459 pages

Physical Format

Hardcover

Identifiers

  • ISBN-103540669426
  • ISBN-139783540669425
  • Goodreads5725540
  • AmazonB0007DZ7Z8
  • Library of Congress Control Number99087534
and 2 more
  • Better World Books9783540669425
  • Open LibraryOL9063220M

Classifications

  • LCCHF5415.55 .R446 2000
  • LCCHF5410-5417.5
  • LCCHF 5415.55 R446 2000

First Sentence

Sixteen years have passed since the relationship marketing concept was first mentioned in the literature, by Berry (1983), and the concept is still en vogue, maybe more so now than ever before.

Subjects

Other Editions

  • Relationship Marketing: Gaining Competitive Advantage Through Customer Satisfaction and Customer RetentionHardcoverSpringer2000-03-15

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