Service quality
research perspectives
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Contributions
- White, Susan S - Contributor
Publication
2004 - Sage Publications, Thousand Oaks, Calif, California
Language
English
Word Count
46,250 words, Guess
Page Count
185 pages
Identifiers
- Open LibraryOL17130591M
- ISBN-10076192146X
- OCLC Control Number52495539
- OCLC Control Numberservicequalityre0000schn
- Library of Congress Control Number2003014201
and 2 more
- LibraryThing5739989
- Goodreads6132630
Classifications
- LCCHF5415.5 .S338 2004
Description
"Authors Benjamin Schneider and Susan S. White cover the diverse conceptual and empirical approaches that characterize thinking and research on service quality, especially service delivery. The book introduces the concept of service and the important ways service production can differ from goods production. It also presents a history of the concept of product quality and the emergence of concern for service quality."--Jacket.
Subjects
Topics
Series Statement
- Foundations for organizational science
Other Editions
- Service quality
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