CVS, Jon Roberts and Josh Flum [videorecording]
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Author
Contributions
- Flum, Josh - Contributor
- CVS/pharmacy (Firm) - Contributor
- Harvard Business School - Contributor
- Harvard Business School Publishing Corporation - Contributor
Publication
2007 - Harvard Business School Publishing, Boston, MA, Massachusetts
Language
English
Word Count
3,750 words, Guess
Page Count
15 pages
Physical Format
Video Recording
Identifiers
- OCLC Control Number191703696
- Open LibraryOL47074632M
Description
"CVS's retail pharmacy operations are functioning poorly and dissatisfying customers. Many customers are defecting as a result. A pharmacy service improvement team has documented the current prescription fulfillment process, its exception rates, ant the problems generated by exceptions. The company must now decide to change this process, and what information system changes to make in support of the redesigned process."--Website.
Subjects
Topics
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