Author

Contributions

  • DeLisa, Michael. - Contributor

Publication

2003 - , Hoboken, NJ : Wiley, New Jersey

Language

English

Word Count

91,000 words, Guess

Page Count

364 pages

Identifiers

and 4 more
  • LibraryThing42032
  • Library of Congress Control Number2003101857
  • Better World Books9780764516986
  • Open LibraryOL3695842M

Classifications

  • DDC658.81202855369
  • LCCHF5415.5 .S447 2003
  • LCCHF5415.5

Description

The ideal introductory guide to Microsoft's much anticipated entry into the Customer Relationship Management (CRM) software marketplace Discusses the key features of Microsoft's CRM software, including tools to help businesses sell more effectively, manage all customer communications in one place, track and convert leads, make informed decisions faster, and provide consistent service Provides expert tips and tricks to make the software work more effectively Explains how to achieve increased customer satisfaction, customer loyalty, and more profitable customer relationships Author is considered one of a handful of global experts on CRM for small- and medium-sized businesses

Subjects

Series Statement

  • --For dummies

Links

Other Editions

  • Microsoft CRM for dummies2003-01-01

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