Microsoft CRM for dummies
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Author
Contributions
- DeLisa, Michael. - Contributor
Publication
2003 - , Hoboken, NJ : Wiley, New Jersey
Language
English
Word Count
91,000 words, Guess
Page Count
364 pages
Identifiers
- Internet Archivemicrosoftcrmford00scot
- Internet Archivemicrosoftcrmford00scot_100
- Internet Archivemicrosoftcrmford00scot_230
- ISBN-100764516981
- ISBN-139780764516986
and 4 more
- LibraryThing42032
- Library of Congress Control Number2003101857
- Better World Books9780764516986
- Open LibraryOL3695842M
Classifications
- DDC658.81202855369
- LCCHF5415.5 .S447 2003
- LCCHF5415.5
Description
The ideal introductory guide to Microsoft's much anticipated entry into the Customer Relationship Management (CRM) software marketplace Discusses the key features of Microsoft's CRM software, including tools to help businesses sell more effectively, manage all customer communications in one place, track and convert leads, make informed decisions faster, and provide consistent service Provides expert tips and tricks to make the software work more effectively Explains how to achieve increased customer satisfaction, customer loyalty, and more profitable customer relationships Author is considered one of a handful of global experts on CRM for small- and medium-sized businesses
Subjects
Series Statement
- --For dummies
Other Editions
- Microsoft CRM for dummies
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