This is service design doing
applying service design thinking in the real world : a practitioner's handbook
First edition.
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Author
Contributions
- Hormess, Markus, author, book designer, compiler, editor - Contributor
- Lawrence, Adam, author, book designer, compiler, editor - Contributor
- Schneider, Jakob (Economist), author, book designer, compiler, editor - Contributor
Publication
2018 - O'Reilly Media, California
Language
English
Word Count
135,250 words, Guess
Page Count
541 pages
Identifiers
- ISBN-139781491927182
- ISBN-101491927186
- OCLC Control Number922913141
- Better World Books9781491927182
- Open LibraryOL27227533M
Classifications
- LCCHD9980.5 .S7542 2018
- LCCHF5415.5
Description
"How can you establish a customer-centric culture in an organization? This is the first comprehensive book on how to actually do service design to improve the quality and the interaction between service providers and customers. You'll learn specific facilitation guidelines on how to run workshops, perform all of the main service design methods, implement concepts in reality, and embed service design successfully in an organization. Service design requires a common language across disciplines to break down silos within an organization. This book provides a consistent model for accomplishing this and offers hands-on descriptions of every single step, tool, and method used. You'll be able to focus on your customers and iteratively improve their experience. Move from theory to practice and build sustainable business success."--
Subjects
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