Publication

2011 - BCS Learning & Development Limited

Language

English

Word Count

50,000 words, Guess

Page Count

200 pages

Identifiers

  • ISBN-139781906124809
  • ISBN-101906124809
  • Better World Books9781906124809
  • Open LibraryOL34454713M

Description

Summary:By implementing good practice in service offerings and agreements, IT departments can achieve customer satisfaction by merging demand, supplier and financial management with the service portfolio and service catalogue. This book provides clarification and expansion of the core ITIL® texts. An ITIL® Licensed Product.-WorldCat

Subjects

Other Editions

  • Service Offerings and Agreements: A Guide for ITIL® V3 Exam CandidatesBCS Learning & Development Limited2011-01-01

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