Service Offerings and Agreements
A Guide for ITIL® V3 Exam Candidates
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Publication
2011 - BCS Learning & Development Limited
Language
English
Word Count
50,000 words, Guess
Page Count
200 pages
Identifiers
- ISBN-139781906124809
- ISBN-101906124809
- Better World Books9781906124809
- Open LibraryOL34454713M
Description
Summary:By implementing good practice in service offerings and agreements, IT departments can achieve customer satisfaction by merging demand, supplier and financial management with the service portfolio and service catalogue. This book provides clarification and expansion of the core ITIL® texts. An ITIL® Licensed Product.-WorldCat
Subjects
Other Editions
- Service Offerings and Agreements: A Guide for ITIL® V3 Exam Candidates
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