Teamwork for customers
building organizations that take pride in serving
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Author
Publication
1993 - Jossey-Bass Publishers, San Francisco, California
Language
English
Word Count
48,250 words, Guess
Page Count
193 pages
Identifiers
- Open LibraryOL1724350M
- ISBN-101555424910
- OCLC Control Number26309209
- Internet Archiveteamworkforcusto00tjos
- Library of Congress Control Number92028015
and 1 more
- Goodreads3040968
Classifications
- DDC658.8/12
- LCCHF5415.5 .T55 1993
- LCCHF5415.5.T55 1993
Description
In an age characterized by a burgeoning array of products and services and declining consumer satisfaction, customer loyalty has become pivotal to businesses' financial success. In Teamwork for Customers, Dean Tjosvold shows executives and managers how to use team strategies to develop customer-responsive companies, in which customer relations are nurtured, problems are solved expeditiously, and customer needs and desires are integrated into corporate strategy. Teamwork for Customers offers a comprehensive guide to creating customer service-driven organizations, providing advice on such tasks as assessing how well your company currently meets customer needs, earning employee support for a service-oriented vision, and using teams to implement the vision. It also includes practical tips on such daily issues as solving customer grievances productively. The story of a hypothetical company's transformation to a customer service-oriented firm enhances the readability and usefulness of the book.
Subjects
Series Statement
- The Jossey-Bass management series
Links
Other Editions
- Teamwork for customers: building organizations that take pride in serving
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