Aftersales Management
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Author
Publication
2009 - Kogan Page Publishers, London, New York (State)
Language
English
Word Count
54,500 words, Guess
Page Count
218 pages
Physical Format
Electronic resource
Identifiers
- ISBN-139780749458614
- ISBN-100749458615
- OverDrive2D6A4827-C3CE-40CE-8B91-8F8075FC6B30
- OCLC Control Number535179828
- Better World Books9780749458614
and 1 more
- Open LibraryOL24262559M
Classifications
- LCCHF5429.B6636 2009
- DDC658.8/12
- LCCHF5429 .B6636 2009
Description
Every year large sums of money are wasted by the retail industry on badly managed after sales processes. Aftersales Management shows how to create much stronger customer service with very little additional cost. It explores what customers want, what sales people want, and how these points interface with the rest of a retailer's company. It also discusses implementation, explaining how to manage key stakeholders both within the business (the various business functions and departments) and outside (such as manufacturers and suppliers).
Subjects
Other Editions
- Aftersales Management
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