How to measure training results

Description

Organizations spend huge sums on training for their employees, yet trainers often cannot give a satisfactory answer when senior management asks, "What bottom line results did we get from this expense of time and money?" As training budgets have become more frequently tied to strategic organizational goals, the traditional lack of accountability in the training department is quickly changing. Senior management is eager to isolate the effects of training and calculate a return on investment in training, and according, training is being evaluated much rigorously, both by senior management and HR managers. How to Measure Training Results is a handbook for trainers and HR managers who want to save their jobs or advance their careers by showing how the training they provide directly benefits their organization's bottom line or strategic goals. The book presents practical tools for collecting and measuring six types of data critical to an overall evaluation of a training. The techniques in . How to Measure Training Results have been successfully applied in major organizations around the world including AT&T, Compaq, Federal Express, Singapore Airlines, and Motorola. The book devotes a chapter to each of the following data types: 1) Client Satisfaction, 2) Knowledge and Skill Acquisition, 3) Application and implementation of training on the job, 4) Business Unit Impact, 5) Return on Investment, 6) Intangible benefits. The most intriguing and helpful part of the process is the set of tools used to calculate the return on investment. This material alone will justify the cost of the book for many users.

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