Improving patient outcomes
the effects of staff participation and collaboration in healthcare delivery
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Author
Contributions
- Tucker, Anita L. - Contributor
- Horbar, Jeffrey D. - Contributor
- Carpenter, Joseph H. - Contributor
- Harvard Business School. Division of Research - Contributor
Publication
2007 - Division of Research, Harvard Business School, Boston, Massachusetts
Language
English
Word Count
8,500 words, Guess
Page Count
34 pages
Identifiers
- OCLC Control Number171276468
- Open LibraryOL47920009M
Description
Front-line staff possess an immense amount of functional and experiential knowledge from which their organizations can learn. This paper examines two distinct processes for leveraging front-line staff knowledge in organizational learning - participation and collaboration. The implications of these findings for organizational learning, process improvement and human resource management are discussed.
Subjects
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