Frances X. Frei

Identifiers

Open LibraryOL4990722A

Top Subjects

Design, Industrial -- Case studies (1)
Bank management -- Case studies (1)
Industrial efficiency -- Measurement -- Case studies (1)
Business enterprises (1)
Customer relations (1)
Customer equity (1)
Commerce (1)

Books by Frances X. Frei

Total count: 4

The role of process designs in efficiency analysisan empirical investigation of the retail banking industry

1996-01-01
Control systems for customer behavior

Division of Research, Harvard Business School2002-01-01
Capitalizing on the power of the customerVer. 1.0.

Harvard Business School2004-01-01
5 Years of Must Reads from HBR2022 Edition

Harvard Business Review Press2022-01-01