Control systems for customer behavior
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Author
Contributions
- Edmondson, Amy C. - Contributor
- Hajim, Corey - Contributor
- Harvard Business School. Division of Research - Contributor
Publication
2002 - Division of Research, Harvard Business School, Boston], Massachusetts
Language
English
Word Count
0 words, Guess
Page Count
0 pages
Identifiers
- OCLC Control Number50900524
- Open LibraryOL53771773M
Description
"Can customers be motivated to act in ways that promote high quality and low cost for the firm? Systems for shaping employee behavior have a long and fairly successful history. Our research suggests that similar thinking can be put to work to help shape customer behavior."
Subjects
Series Statement
- Working paper / Division of Research, Harvard Business School -- 03-039
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