Qualite

Six Sigma for Everyone

George Eckes

Benchmarking: a tool for continuous improvement

C.J. McNair and Kathleen H.J. Leibfried.

Statistical process control

John S. Oakland.

Measuring quality: international guidelines for performance measurement in academic libraries

Roswitha Poll and Peter te Boekhorst (IFLA Section of University Libraries & Other General Research Libraries), in collaboration with Ramon Abad Hiraldo ... [et al.].

Measuring up: charting pathways to manufacturing excellence

Robert W. Hall, H. Thomas Johnson, Peter B.B. Turney

Operations Management

Bernard W., III Taylor, Roberta S. Russell

Modern methods for quality control and improvement

Harrison M. Wadsworth, Jr., Kenneth S. Stephens, A. Blanton Godfrey.

Quality in action: 93 lessons in leadership, participation, and measurement

Patrick L. Townsend, Joan E. Gebhardt.

Product-Focused Software Process Improvement: 7th International Conference, PROFES 2006, Amsterdam, The Netherlands, June 12-14, 2006, Proceedings (Lecture Notes in Computer Science)

Matias Vierimaa, Jürgen Münch

Threats to food safety

Fred C. Pampel.