Scoring Points
How Tesco Is Winning Customer Loyalty
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Word Count
69,000 words, Guess
Page Count
276 pages
Physical Format
Hardcover
Identifiers
- Open LibraryOL7967290M
- ISBN-139780749435783
- ISBN-10074943578X
- OCLC Control Number52937330
- OCLC Control Number53709103
and 4 more
- OCLC Control Numberscoringpointshow00humb
- Library of Congress Control Number2003018763
- Goodreads714938
- LibraryThing175172
Classifications
- LCCHF5415.525
Description
"Launched in 1995, Tesco Clubcard is the world's most successful retail loyalty scheme. Since then, Tesco has transformed its relationship with its customers. Today, it is not only the United Kingdom's number one retailer, but also the world's most successful Internet supermarket, one of Europe's fastest growing financial service companies and arguably one of the world's most successful exponents of Customer Relationship Management (CRM)." "Scoring Points is the dramatic, previously untold story of how Clubcard was conceived, launched and developed. Clive Humby and Terry Hunt, two major influences behind Tesco's spectacular transformation, and Tim Phillips, a leading business writer and broadcaster, bring us a compelling behind-the-scenes account of Clubcard: the successes, the failures and the invaluable lessons learnt."--Jacket.
Subjects
Topics
Other Editions
- Scoring Points: How Tesco Is Winning Customer Loyalty
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