Measuring Customer Service Effectiveness
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Word Count
40,000 words, Guess
Page Count
160 pages
Physical Format
Hardcover
Identifiers
- Internet Archivemeasuringcustome0000cook
- ISBN-100566085380
- ISBN-139780566085383
- Library of Congress Control Number2004007805
- OCLC Control Number987910741
and 3 more
- OCLC Control Number54929748
- Better World Books9780566085383
- Open LibraryOL7853651M
Classifications
- LCCHF5415.5
- LCCHF5415.5 .C6636 2004
- LCCHF5415.5 .C6636 2016
First Sentence
A study undertaken by the Institute of Customer Service in 2001 found that those organisations with an excellent reputation in their customers' eyes demonstrated a 72 per cent increase in profit per employee on a like for like basis compared with those companies with a poor reputation.
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