Sarah Cook
Born 1955-01-01
Identifiers
- Open LibraryOL75723A
Top Subjects
- Business / Economics / Finance (11)
- Business & Economics (8)
- Customer services (6)
- Human Resources & Personnel Management (6)
- Management (6)
- Personnel & human resources management (4)
- Management - General (4)
Books by Sarah Cook
Total count: 36
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Customer CareKogan Page Ltd1992-04-30
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20 Training Workshops for Customer CareNew Ed editionGower Publishing Ltd1993-01-28
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Creative Problem SolvingFenman Ltd1993-02-01
How to Improve Your Customer Service (Business Action Guides)Kogan Page Ltd1993-05-30
Twenty Training Workshops for Customer ServiceVolume 2Ringbound editionHRD Press1993-06-01
Twenty Training Workshops for Customer Service, Vol. 1HRD Press1993-06-01-
Twenty Training Workshops for Customer SericeHuman Resource Development Pr1993-06-01
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Session Shakers50 Short and Simple Exercises for Enhancing Learning ProcessesFenman Limited1994-01-01
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Training for EmpowermentAshgate Publishing1994-07-01
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Practical benchmarkinga manager's guide to creating a competitive advantageKogan Page1995-01-01
Process ImprovementA Handbook for ManagersGower Publishing Company1995-12-01-
Surplus Labour and Productivity in Chinese AgricultureEvidence from Household Survey Data (IDS Working Papers)Institute of Development Studies (IDS)1996-01-01
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The Facilitation ToolkitFenman Limited1997-01-01
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Health and Poverty: A Gender AnalysisBRIDGE Report 46Institute of Development Studies (IDS)1998-01-01
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The Changing Pattern of Poverty in China: Issues for Research and PolicyIDS Working Paper 67 (IDS Working Paper)Institute of Development Studies (IDS)1998-01-01
Compendium of questionnaires and inventoriesGower1999-01-01
The Workers' State Meets the MarketLabour in China's Transition (Journal of Development Studies)1 editionRoutledge1999-05-31-
Communication Skills (Trainer's Activity Pack)Fenman Limited2000-06-09
After the Iron Rice Bowl: Extending the Safety Net in ChinaIDS Discussion Paper 377Institute of Development Studies (IDS)2001-01-01-
The Feedback Skills Activity Pack (Trainer's Activity Pack)Fenman Limited2001-05-11
Unemployment, Poverty and Gender in Urban ChinaPerceptions and Experiences of Laid Off Workers in Three Chinese Cities (IDS Research Report)Institute of Development Studies2001-12-31
Compendium of Questionnaries and InventoriesRingbound editionGower Pub Co2002-02-01
Customer Care ExcellenceCreate an Effective Customer Service Strategy (Professional Paperback Series)4th ed. editionKogan Page2002-08-01
Compendium of Customer Service Questionnaires and InventoriesLslf editionGower Pub Co2002-11-01-
Against the OddsSid Harta2003-01-01
Change Management ExcellenceUsing the Four Intelligences for Successful Organizational ChangeKogan Page2004-09-01
Measuring Customer Service EffectivenessGower Publishing Company2004-10-30
Cornelia SollfrankNet.Art GeneratorBilingual editionVerlag Fur Moderne Kunst Nurnberg2005-08-15
Compendium of Learning and Development QuizzesHRD Press, Inc.2007-03-15
Compendium of Questionnaires and Inventories Volume 1HRD Press, Inc.2007-03-15
Compendium of Questionnaires and Inventories Volume 2HRD Press, Inc.2007-03-15
Social Protection in AsiaHar Anand Publications,India2007-06-30
The essential guide to employee engagementbetter business performance through staff satisfactionKogan Page2008-01-01-
Leading for successunleash your leadership potential to achieve extraordinary resultsIT Governance2009-01-01
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The effective managermanagement skills for high performanceIT Governance Pub.2009-01-01
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Customer care excellencehow to create an effective customer focus6th ed.Kogan Page2011-01-01