An Empirical examination of relationships in an extended service quality model

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Author

A. Parasuraman

Contributions

Berry, Leonard L., 1942- - Contributor
Marketing Science Institute - Contributor
Zeithaml, Valarie A. - Contributor

Publication

1990 - Marketing Science Institute, Cambridge, Mass, Massachusetts

Language

English

Word Count

0 words, Guess

Page Count

0 pages

Identifiers

OCLC Control Number23041353
Open LibraryOL52936626M

Subjects

Topics

Research Customer services Quality assurance Service industries

Series Statement

Report (Marketing Science Institute) -- no. 90-122

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