Blueprints for service quality
the Federal Express approach.
2nd ed.
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Author
Contributions
- American Management Association. AMA Membership Publications Division. - Contributor
Publication
1994 - AMA Membership Publications Division, American Management Association, New York, NY, New York (State)
Language
English
Word Count
19,250 words, Guess
Page Count
77 pages
Identifiers
- ISBN-100814423566
- ISBN-139780814423561
- Goodreads4620765
- Library of Congress Control Number94025323
- Open LibraryOL1100500M
Classifications
- DDC388/.044/06573
- LCCHE5903.F435 B58 1994
Subjects
Topics
Series Statement
- AMA management briefing
Other Editions
- Blueprints for service quality: the Federal Express approach.
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