The service profit chain
how leading companies link profit and growth to loyalty, satisfaction, and value
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Author
Contributions
- Sasser, W. Earl. - Contributor
- Schlesinger, Leonard A. - Contributor
Publication
1997 - Free Press, New York, New York (State)
Language
English
Word Count
75,250 words, Guess
Page Count
301 pages
Identifiers
- Internet Archiveserviceprofitcha00hesk
- ISBN-139780684832562
- ISBN-100684832569
- LibraryThing1326211
- Goodreads238696
and 3 more
- Library of Congress Control Number96044611
- Better World Books9780684832562
- Open LibraryOL1004857M
Classifications
- DDC658.8/12
- LCCHF5415.5 .H47 1997
- LCCHF5415.5.H47 1997
Subjects
Other Editions
- The service profit chain: how leading companies link profit and growth to loyalty, satisfaction, and value
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