James L. Heskett

Identifiers

Open LibraryOL542644A

Top Subjects

Service industries (4)
Management (4)
Customer services (4)
Organizational effectiveness (3)
Business / Economics / Finance (3)
Marketing (2)
Case studies (2)

Books by James L. Heskett

Total count: 23

Business logisticsmanagement of physical supply and distribution. Student supplement : case problems and discussion questions

Ronald Press Co.1964-01-01
Business logistics: management of physical supply and distributionStudent supplement. Case problems and discussion questions

1964-01-01
Case problems and discussion questions [for] Business logistics, management of physical supply and distributionstudent supplement

Ronald Press1964-01-01
Business logistics; physical distribution and materials management2d ed.

Ronald Press Co.1973-01-01
Instructor's manual for Marketing and student resource manual

Macmillan1976-01-01
Marketing

Macmillan Publishers Limited1976-01-01
Managing in the service economyInstructor's handbook

Harvard Business School Press1986-01-01
Logistica & strategia

ISEDI1987-01-01
Management von Dienstleistungsunternehmenerfolgreiche Strategien in einem Wachstumdmarkt

Gabler1988-01-01
La gestión en las empresas de servicios

Plaza & Janes1988-01-01
Service breakthroughschanging the rules of the game

Free Press1990-01-01
Instructor's manual for The service management coursecases and readings

Free Press1991-01-01
A cultura corporativa e o desempenho empresarial

Makron Books do Brasil Editora1994-01-01
Cultura de Empresa y Rentabilidad

Diaz de Santos1995-12-01
Service Profit Chain

Simon & Schuster, Limited1997-01-01
The Value Profit Chain Treat Employees Like Customers and Customers Like Employees

Free Press2002-12-31
Service successVersion 2.0.

Harvard Business School Pub.2003-01-01
Mein buntes Englisch- Bildwörterbuch.

Ars Edition2003-01-01
The ownership quotientputting the service profit chain to work for unbeatable competitive advantage

Harvard Business Press2008-01-01
The Science of DelightHow to Build Organizations That Win Through Customer and Employee Engagement

Harvard Business School Press2008-09-01
Corporate Culture and Performance

Free Press2011-05-16
The culture cyclehow to shape the unseen force that transforms performance

FT Press2012-01-01
What great service leaders know and docreating breakthroughs in service firmsFirst edition.

Berrett-Koehler Publishers, Inc.2015-01-01