Service breakthroughs
changing the rules of the game
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Author
Contributions
- Sasser, W. Earl. - Contributor
- Hart, Christopher W. L. - Contributor
Publication
1990 - Free Press, New York, New York (State)
Language
English
Word Count
76,500 words, Guess
Page Count
306 pages
Identifiers
- Open LibraryOL1874355M
- ISBN-100029146755
- OCLC Control Number21303442
- OCLC Control Numberservicebreakthro00hesk
- Library of Congress Control Number90034202
and 2 more
- Goodreads1240812
- LibraryThing1045981
Classifications
- DDC658.8/12
- LCCHF5415.5 .H43 1990
First Sentence
Outstanding service organizations are managed differently from their merely good competitors.
Subjects
Other Editions
- Service breakthroughs: changing the rules of the game
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