Measuring and managing customer satisfaction

going for the gold

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Author

Sheila Kessler

Publication

1996 - ASQC Quality Press, Milwaukee, Wis, Wisconsin

Language

English

Word Count

57,000 words, Guess

Page Count

228 pages

Identifiers

Internet Archivemeasuringmanagin0000kess
ISBN-100873893646
ISBN-139780873893640
LibraryThing865752
Library of Congress Control Number96019579

and 1 more

Open LibraryOL981963M

Classifications

DDC658.8/12
LCCHF5415.335 .K47 1996

Subjects

Topics

Évaluation Evaluation Satisfaction Consommateurs Klantgerichtheid Consumer satisfaction Consumer satisfaction -- Evaluation

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