Consumer satisfaction -- Evaluation

Satisfaction: A Behavioral Perspective On The Consumer

Richard L. Oliver

Memorable customer experiences: a research anthology

edited by Adam Lindgreen, Joëlle Vanhamme and Michael B. Beverland.

Guide to customer surveys: sample questionnaires and detailed guidelines for creating effective surveys

Trevor M. Spunt.

The wizardry of customer value: an action guide to measuring & managing loyalty

R. Eric Reidenbach and Gordon W. McClung ; with a foreword by Bradley T. Gale.

Customer satisfaction measurement for ISO 9000:2000

Nigel Hill, Bill Self, Greg Roche

Customer surveys for agency managers: what managers need to know

Harry P. Hatry ... [et al.].

Formirovanie innovat︠s︡ionnykh prot︠s︡essov sozdanii︠a︡ novykh tovarov, uslug

V.I. Mukhin.

Psychometric properties of a client satisfaction survey

by Tony L. Noggle.

Measuring and managing customer satisfaction: going for the gold

Sheila Kessler.

Developing a brand performance measure for financial services brands

Leslie de Chernatony, Fiona J. Harris, George Christodoulides.