Human resources management in the hospitality industry

Description

A comprehensive guide to managing human resources in the hospitality industryManaging human resources in the hospitality industry presents special challenges, including highly diverse employee backgrounds and roles, an ever-present focus on guest services, and organizational structures that often diverge from generic corporate models. By making such industry-specific concerns the cornerstone of its approach, Human Resources Management in the Hospitality Industry provides the definitive guide to successfully employing people in a hospitality organization.The book approaches hospitality human resource (HR) management as a decision-making practice that affects the performance, quality, and legal compliance of the hospitality business as a whole. Beginning with a foundation in the hospitality industry, employment law, and HR policies, the coverage includes recruitment, training, compensation, performance appraisal, environmental and safety concerns, ethics and social responsibility, and special issues.Throughout the book, Human Resources Management in the Hospitality Industry focuses on unique HR dilemmas faced by managers in the hospitality industry, including:Understanding the needs of a broad employee group, from hourly workers with tip credit eligibility questions to high-level accountants ensuring Sarbanes-Oxley complianceHow hospitality managers who must act as one-person HR departments can make effective decisions and understand the consequences to themselves, their workers, and employersWorking with labor unions in the hospitality industry using the labor-related legislation that affects the industryManaging employees in a global hospitality enterprisePractical and realistic case studies and numerous examples from various hospitality operations bring the material alive. Internet activities, learning objectives, "It's the Law" features, current events discussions, review questions, and other important features also help create a dynamic learning experience for readers.Written by two authors experienced in both hospitality management and education, Human Resources Management in the Hospitality Industry represents the most comprehensive, technically accurate, and valuable resource available on the topic.

Description

"Today's hospitality professional must be an expert at managing many functions. In every segment of the hospitality industry, recruiting, selecting, orienting, training, and retaining outstanding staff members are always challenging tasks, but every manager must master them. Hospitality managers now need to be familiar with rising labor costs, increasing competition for quality staff, changing employees' attitudes, evolving guest expectations and a proliferation of new laws that impact human resources policies and activities. "--

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Other Editions

• Human resources management in the hospitality industryJohn Wiley & Sons, Inc.2015-01-01
• Human Resources Management in the Hospitality IndustryeBookJohn Wiley & Sons, Inc.2008-01-01
• Human resources management in the hospitality industryJohn Wiley & Sons2008-01-01
• Human Resources Management in the Hospitality IndustryWiley & Sons, Incorporated, John2008-01-01
• Human Resources Management in the Hospitality IndustryWiley & Sons, Incorporated, John2008-01-01
• Human Resources Management in the Hospitality IndustryHardcoverWiley2008-03-07