The Nordstrom Way to Customer Service Excellence
A Handbook For Implementing Great Service in Your Organization
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Word Count
72,000 words, Guess
Page Count
288 pages
Identifiers
- Open LibraryOL7620299M
- ISBN-139780471702863
- ISBN-100471702862
- OCLC Control Number57208619
- OCLC Control Numbernordstromwaytocu00spec_537
and 3 more
- Library of Congress Control Number2004028848
- Goodreads72722
- LibraryThing689476
Classifications
- LCCHF5415.5 .S626785 2005
Description
First published in 1995, The Nordstrom Way is a classic guide to great customer service. This new book replaces The Nordstrom Way with an even more practical guide to becoming the "Nordstrom" of your industry. Designed for customer service managers and trainers, as well as business owners, it's an invaluable resource for designing your own programs and initiatives. The authors not only explain the principles of the world's best customer service company, they also show you how to implement them in your own organization. The Nordstrom Way to Customer Service Excellence will help your business make customers its number one concern, and help make your business number one in your industry.
First Sentence
Part I, "What Managers Can Do," examines the influence of the people who create, maintain, and support the corporate service culture.
Subjects
Topics
Other Editions
- The Nordstrom Way to Customer Service Excellence
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