Wirtschaftlichkeit des Qualitätsmanagements
Qualitätscontrolling für Dienstleistungen
1 edition
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Word Count
95,750 words, Guess
Page Count
383 pages
Physical Format
Hardcover
Identifiers
- ISBN-103540630333
- ISBN-139783540630333
- Better World Books9783540630333
- Open LibraryOL9368984M
Classifications
- LCCHD58.8
First Sentence
Die Erstellung einer hohen Dienstleistungsqualitat als zentraler Wettbewerbsfaktor ist in Wissenschaft und Praxis unumstritten (Reichheld/Sasser 1990; Simon/Homburg 1995; Zeithaml/Berry/Parasuraman 1996; Bruhn 1997a) und die Relevanz eines erfolgreichen Qualitatsmanagements fur Dienstleistungen zur Erfullung der Kundenanforderungen durch die angebotene Leistung somit offensichtlich.
Subjects
Other Editions
- Wirtschaftlichkeit des Qualitätsmanagements: Qualitätscontrolling für Dienstleistungen
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