Wendy Leebov

Books by Wendy Leebov

Total count: 31

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  Service excellencethe customer relations strategy for health care

  American Hospital Pub.1988-01-01
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  Patient satisfactiona guide to practice enhancement

  Medical Economics Books1990-01-01
• Stresscontrolling it before it controls you

  American Hospital Pub.1990-01-01
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  Effective complaint handling in health care

  American Hospital Pub.1990-01-01
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  Customer service in health care

  American Hospital Pub.1990-01-01
• Positive co-worker relationships in health care

  American Hospital Pub.1990-01-01
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  Telephone tactics for health care professionals

  Health Forum1990-01-01
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  Health care managers in transitionshifting roles and changing organizations1st ed.

  Jossey-Bass1990-01-01
• Practical assertiveness for health care professionals

  American Hospital Pub.1991-01-01
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  Job satisfaction strategies for health care professionals

  American Hospital Pub.1991-01-01
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  The health care manager's guide to continuous quality improvement

  American Hospital Pub.1991-01-01
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  The quality questa briefing for health care professionals

  American Hospital Pub.1991-01-01
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  Service Quality ImprovementThe Customer Satisfaction Strategy for Health Care (J-B AHA Press)

  Jossey-Bass1993-12-15
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  Telephone SkillsFor Professionals in Health Care (Skills Development)

  Mosby Elsevier Health Science1995-01-01
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  Service savvy health careone goal at a time

  AHA Press, American Hospital Pub.1998-01-01
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  Achieving impressive customer service7 strategies for the health care manager

  American Hospital Pub.1998-01-01
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  Achieving Impressive Customer Service7 Strategies for the Health Care Manager (AHA Press) (J-B AHA Press)

  Jossey-Bass2000-05-19
• Indispensable Health Care ManagerSuccess Strategies for a Changing Environment

  Wiley & Sons, Incorporated, John2002-01-01
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  Telephone Skills for Professionals in Health Care

  Authors Choice Press2003-06-01
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  Working Together for Professionals in Health Care

  Authors Choice Press2003-06-01
and 11 more