Reference services (Libraries)

Telecommunications: status of research on the safety of cellular telephones : report to the Chairman, Subcommittee on Telecommunications and Finance, Committee on Energy and Commerce, House of Representatives

United States General Accounting Office.

Introduction to reference work

William A. Katz.

Expert systems in reference services

Christine Roysdon, Howard D. White, editors.

For information specialists: interpretations of reference and bibliographic work

Howard D. White, Marcia J. Bates, Patrick Wilson.

Reference and information services: an introduction

general editors, Richard E. Bopp, Linda C. Smith.

Reference and online services handbook: guidelines, policies, and procedures for libraries

edited by Bill Katz and Anne Clifford.

Conducting the reference interview: a how-to-do-it manual for librarians

Catherine Sheldrick Ross, Kirsti Nilsen, and Marie L. Radford.

Information brokers and reference services

edited by Robin Kinder and Bill Katz.

International aspects of reference and information services

edited by Bill Katz and Ruth Fraley.

Conflicts in reference services

edited by Bill Katz and Ruth A. Fraley.