Services de reference

Introduction to reference work

William A. Katz.

Reference and online services handbook: guidelines, policies, and procedures for libraries

edited by Bill Katz and Anne Clifford.

Conflicts in reference services

edited by Bill Katz and Ruth A. Fraley.

The Library and information manager's guide to online services

Ryan E. Hoover, with Alice H. Bahr ... [et al.] ; edited by Ryan E. Hoover.

Success at the Enquiry Desk: Successful Enquiry Answering - Every Time

Tim Owen

Weeding and maintenance of reference collections

Sydney J. Pierce, editor.

Information and referral: public libraries

Thomas Childers ; assisted by Cheri Krauser.

Consumer health information for public librarians

Lynda M. Baker, Virginia Manbeck.

The reference encounter: interpersonal communication in the academic library

Marie L. Radford.

New perspectives for reference service in academic libraries

Raymond G. McInnis.