Contributions

  • McDonald, Malcolm - Contributor

Publication

2011 - Wiley, Chichester, West Sussex, U.K, England

Language

English

Word Count

119,000 words, Guess

Page Count

476 pages

Identifiers

  • ISBN-10047097415X
  • ISBN-139780470974155
  • Library of Congress Control Number2010045341
  • OCLC Control Number671573462
  • Better World Books9780470974155
and 1 more

Classifications

  • DDC658.8/04
  • LCCHF5438.8.K48 M35 2011
  • LCCHF5438.8.K48

Description

"This helpful text clearly sets out the very best, state-of-the-art strategies in key account management. The authors provide the tools and processes for successful KAM, from developing a customer categorization system that really works, to analyzing the needs of key accounts. Topics include why key account management has become so critical to commercial success; the role of key management in strategic planning; how companies build profitable relationships with their customers; and what it takes to be a successful key account manager."-- "This helpful text clearly sets out the very best, state-of-the-art strategies in key account management. The authors provide the tools and processes for successful KAM, from developing a customer categorization system that really works, to analyzing the needs of key accounts. Topics include why key account management has become so critical to commercial success; the role of key management in strategic planning; how companies build profitable relationships with their customers; and what it takes to be a successful key account manager"--

Subjects

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